Refund & Cancellation Policy

REFUND AND CANCELLATION POLICY

Last Updated: April 2026

This policy applies to all paid Sessions booked through the eSalahKaar mobile application operated by Bindal Mega Projects Private Limited.

1.1 All refunds credited to in-app Wallet instantly.

1.2 Refunds not available as bank transfers. Wallet balance usable for future Sessions or withdrawal.

1.3 All refunds are 100% gross (including Platform Fee and GST). Company takes 0% on refunded Sessions.

1.4 Refund processing is automatic.

2.1 Cancel before deadline (2 hours before session): 100% refund.

2.2 Cancel after deadline: booking locked, treated as no-show if User doesn't join.

2.3 Cancel during "Pending" status (before Consultant accepts): 100% refund.

3.1 Consultant cancels (up to 30 min before session): 100% refund.

3.2 Consultant rejects booking: 100% refund.

3.3 Consultant timeout (no response by deadline): auto-cancel, 100% refund.

4.1 Doesn't join within 5 minutes: 100% refund. Consultant flagged.

5.1 User doesn't join by session end: 0% refund. Consultant paid.

5.2 User can join late within 5 min grace; session runs for remaining time only.

6.1 Billed per minute from pickup.

6.2 No pickup within 30 seconds: no charge.

6.3 No advance payment; real-time wallet deduction.

6.4 Partial minutes rounded up.

7.1 Single drop, reconnects in 3 min: session continues, no refund.

7.2 Can't reconnect in 3 min: both prompted. Both say not completed: 100% refund. Disagreement: admin review.

7.3 3+ drops: flagged for technical review.

8.1 Each party may reschedule once per booking, until 2 hrs before session.

8.2 Accept: booking updated. Reject/timeout: original time kept.

8.3 If Consultant proposes and User rejects, User may cancel for 100% refund.

9.1 Balance does not expire.

9.2 Withdrawal: min ₹100, 5-7 business days.

9.3 Must withdraw fully before account deletion.

10.1 Report within 24 hours via App.

10.2 After 24 hours: Help Centre only.

10.3 Resolved within 24-48 hours.

11.1 No refund for: (a) User no-show. (b) Dissatisfaction with advice quality. (c) Successfully completed sessions. (d) Late cancellation.

11.2 Goodwill refunds at Company's discretion.

Email: support@esalahkaar.com
WhatsApp: +91 9005006426
Company: Bindal Mega Projects Private Limited