Refund & Cancellation Policy

Refund and Cancellation Policy

Effective Date: 22 April 2026

This policy applies to all paid Sessions booked through the eSalahKaar mobile application ("App") operated by Bindal mega projects Private Limited.

1. General Principles

1.1 All refunds are credited to your in-app Wallet instantly. No manual refund request is needed.

1.2 Refunds are not available as bank transfers, cheque, UPI, or to the original payment method.

1.3 All refunds are 100% of the gross amount paid, including platform service fee and GST. The Company retains nothing on refunded Sessions.

1.4 Wallet balance is for use within the App only and cannot be transferred externally.

2. Scheduled Session — Cancellation by User

2.1 You may cancel before the cancellation deadline.

2.2 Cancellation Deadline: 2 hours before Session start time.

2.3 Cancellation before deadline: 100% refund to Wallet, instantly.

2.4 Cancellation after deadline: Booking is locked. Non-attendance treated as User no-show.

2.5 You can cancel during Pending status (before Consultant accepts): 100% refund instantly.

3. Scheduled Session — Cancellation by Consultant

3.1 Consultant may cancel up to 30 minutes before Session.

3.2 Consultant cancels: 100% refund to Wallet, instantly.

3.3 Consultant rejects booking: 100% refund to Wallet, instantly.

3.4 Consultant doesn't respond before deadline: System auto-cancels, 100% refund.

4. Consultant No-Show

4.1 If Consultant doesn't join within 5 minutes: marked as Consultant No-Show.

4.2 User receives 100% refund to Wallet, instantly.

4.3 Repeated no-shows are flagged for account review.

5. User No-Show

5.1 If you don't join by Session end time: marked as User No-Show.

5.2 No refund. Consultant is paid as if Session completed.

5.3 5-minute grace period to join late. Late join = Session runs for remaining time only.

6. Instant Sessions (Call and Chat)

6.1 Billed per minute. Billing starts when Consultant accepts.

6.2 Consultant doesn't accept within 30 seconds: auto-cancelled, no charge.

6.3 Consultant declines: no charge.

6.4 Charges deducted from Wallet in real-time.

6.5 Partial minutes rounded up to next full minute.

6.6 Wallet reaches ₹0: Session ends automatically.

7. Call Drops and Technical Issues

7.1 Single drop, reconnect within 3 minutes: Session continues, no refund.

7.2 Cannot reconnect within 3 minutes: Both parties confirm status.

(a) Both say "Not completed": 100% refund.

(b) Both say "Completed": Consultant paid, no refund.

7.3 3+ drops in one Session: Flagged for technical review.

8. Rescheduling

8.1 Each party may reschedule once per booking.

8.2 Available until 2 hours before Session.

8.3 Other party accepts: Booking updated, no refund needed.

8.4 Other party rejects/ignores: Original time kept.

8.5 If Consultant reschedules and User rejects, User may cancel for 100% refund.

9. Account Deletion and Wallet Balance

9.1 All deletion requests are reviewed by the Company before approval.

9.2 Wallet balance ₹100 or more: Support team contacts you before deletion.

9.3 Wallet balance below ₹100: May be forfeited upon deletion.

9.4 Active bookings are auto-cancelled with full refund before deletion.

10. Refund Summary

Scenario → Refund → Consultant Paid

User cancels before deadline
100% to Wallet · Consultant Paid: No

Consultant cancels
100% to Wallet · Consultant Paid: No

Consultant rejects booking
100% to Wallet · Consultant Paid: No

Consultant timeout (no response)
100% to Wallet · Consultant Paid: No

Consultant no-show (5 min grace)
100% to Wallet · Consultant Paid: No

Call drop — both say Not Completed
100% to Wallet · Consultant Paid: No

Instant Session — Consultant doesn't pick up
Zero charge · Consultant Paid: No

User no-show
No refund · Consultant Paid: Yes

Successful Session completed
No refund · Consultant Paid: Yes

11. Exceptions

11.1 Refunds are not provided for:

(a) User no-show.

(b) Dissatisfaction with guidance quality. Consultants are independent.

(d) Cancellations after deadline.

(e) Account termination for Terms violations.

11.2 The Company may issue goodwill refunds at its sole discretion. Such decisions are final.

12. Contact

Email: support@esalahkaar.com
WhatsApp: +91 9005006426
In-App: Profile → Support → Raise a Ticket