Consultant Code of Conduct

Code of Conduct

Effective Date: 22 April 2026

As a Consultant on eSalahKaar, you represent the platform's commitment to quality, trust, and genuine guidance. This Code of Conduct sets the expectations for your behaviour on the platform. Violations may result in warnings, suspension, or permanent account termination.

1. Professionalism

1.1 Maintain a professional, respectful, and helpful tone during all Sessions.

1.2 Be punctual. Join Scheduled Sessions on time and respond to Instant Session requests within 30 seconds.

1.3 Give genuine, honest guidance based on your real experience. Do not fabricate or exaggerate information.

1.4 Listen to the User's questions and needs. Tailor your guidance to their specific situation.

1.5 Use clear, understandable language. Avoid unnecessary jargon unless the User is comfortable with it.

2. Honesty and Accuracy

2.1 Your profile must be accurate, truthful, and up to date. This includes your college, programme, batch year, exam scores, and profile photo.

2.2 Do not misrepresent your credentials, academic background, exam scores, or any other information. Misrepresentation is grounds for immediate account termination.

2.3 Do not make guarantees or promises about MBA admission, exam scores, interview outcomes, college selection, or career advancement. You share personal experience — you do not guarantee results.

2.4 If you do not know the answer to a User's question, say so honestly. Do not fabricate information.

3. Platform Integrity — No Bypassing

3.1 Do not share your personal contact details (phone number, WhatsApp, email, Instagram, LinkedIn, Telegram, or any social media) with Users during or after Sessions.

3.2 Do not ask Users for their personal contact details.

3.3 Do not direct Users to contact you outside the platform for Sessions, guidance, or any paid services.

3.4 Any attempt to bypass the platform to avoid platform service fees or conduct Sessions outside the App is a serious violation. The Company may suspend your account immediately, and based on the severity of the violation, may permanently ban your account and forfeit your Wallet balance at its discretion.

4. Respect and Safety

4.1 Treat every User with respect and dignity, regardless of their background, gender, age, religion, caste, exam score, or any other characteristic.

4.2 Do not engage in any form of harassment, abuse, bullying, intimidation, stalking, or threatening behaviour.

4.3 Do not make offensive, discriminatory, sexually inappropriate, or derogatory remarks.

4.4 Do not use the platform to promote any political, religious, or personal agendas.

4.5 Do not promote any third-party products, services, coaching centres, courses, or commercial opportunities during Sessions.

5. Session Management

5.1 Availability: Only create availability slots you can genuinely honour. Do not create slots and then repeatedly cancel or miss them.

5.2 Booking responses: Respond to booking requests promptly. If you cannot attend a confirmed Session, cancel as early as possible (at least 30 minutes before) so the User can make alternative plans.

5.3 No-shows: Failing to join a confirmed Session without cancelling is unacceptable. Repeated no-shows will be flagged, and persistent offenders will be removed from the platform.

5.4 Instant Connect: If you have Instant Connect (call or chat) toggled on, be genuinely available. Do not leave it on while you are unavailable, sleeping, or unable to take Sessions.

5.5 Session quality: Give your full attention during Sessions. Do not multitask, be distracted, or provide half-hearted guidance.

6. Privacy and Confidentiality

6.1 Respect User privacy. Do not discuss any User's personal details, questions, or Session content with anyone outside the platform.

6.2 Do not record, screenshot, or capture any Session content (audio, video, or text) without the express consent of both parties.

6.3 Do not share Session recordings, chat screenshots, or User information on social media, messaging apps, or any public forum.

7. Ratings and Reviews

7.1 Do not attempt to manipulate, influence, or coerce Users into giving positive ratings or reviews.

7.2 Do not offer discounts, external services, or incentives in exchange for positive reviews.

7.3 Accept constructive feedback gracefully. Use it to improve your guidance quality.

8. Consequences of Violations

The Company takes Code of Conduct violations seriously. Consequences are determined by the nature, severity, and frequency of the violation:

8.1 Warning: For minor or first-time violations (e.g., occasional late joins, mild unprofessional behaviour), the Company may issue a written warning via the App or email.

8.2 Temporary Suspension: For repeated minor violations or moderate violations (e.g., multiple no-shows, ignoring booking requests consistently, mild inappropriate behaviour), the Company may temporarily suspend your account. During suspension, you cannot receive bookings or earn from Sessions. Active bookings are cancelled and Users are refunded.

8.3 Permanent Termination: For serious violations (e.g., sharing personal contacts to bypass the platform, harassment, fraud, credential misrepresentation, severe or repeated misconduct), the Company may permanently ban your account. The Company reserves the right to forfeit remaining Wallet balance at its discretion based on the severity of the violation.

8.4 All enforcement decisions are made by the Company's admin team at their sole discretion. The Company is not required to provide prior notice before taking action, though it will endeavour to do so where appropriate.

8.5 If you believe an action against your account was unjustified, you may raise a support ticket via Profile → Support → Raise a Ticket. The Company will review your case within 48 hours.

9. Reporting

9.1 If a User behaves inappropriately during a Session (harassment, abuse, or offensive behaviour), report it immediately via Profile → Support → Raise a Ticket.

9.2 The Company takes User misconduct equally seriously and will take appropriate action against Users who violate the platform's terms.

10. Summary

In short: Be professional. Be honest. Be punctual. Be respectful. Stay on the platform. Don't make promises you can't keep. Treat Users the way you'd want to be treated when you were an aspirant yourself.

11. Contact

Email: support@esalahkaar.com
WhatsApp: +91 9005006426
In-App: Profile → Support → Raise a Ticket